Returns & Exchanges

At Dr.G Global, your skin's health is our priority; if you are not satisfied with your purchase, we offer a 30-day return policy for items in their original, unopened condition. Please note that for hygiene reasons, used or opened skincare products cannot be returned unless they are defective.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all protective seals are intact and including a copy of your invoice.

• 3.
  Ship to Dr.G

  Affix the provided return label to your package and drop it off at any authorized courier location; please retain your tracking receipt for confirmation.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.