Frequently Asked Questions
Your guide to healthy skin and seamless shopping.
Are Dr.G products suitable for sensitive skin?
Yes, Dr.G products are dermatologically tested and formulated with a 'skin-friendly' philosophy, specifically designed to be safe and effective for sensitive and reactive skin types.
How can I track my international order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Does Dr.G Global ship worldwide?
We currently offer international shipping to over 50 countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.
How do I determine the expiration date of my product?
The expiration date is printed on the bottom of the container or the crimp of the tube in YYYY/MM/DD format. We recommend using products within 12 months of opening.